Comments on: Ticnet.se - an example of when online ticket booking goes wrong

By: Robert Nyman

Robert Nyman — Wed, 21 Nov 2007 08:54:52 +0000

Peter, ramin,

Yeah, apparently it seems to be as bad pretty much in every country. It really amazes me.

By: ramin

ramin — Tue, 20 Nov 2007 11:55:59 +0000

I had a similar experience with Lippupalvelu (Finland’s answer to Ticnet I presume) some time ago when trying to get tickets. I’d already gotten in the queue and reserved seats but the system timed out when trying to enter my choice on paying the tickets.

A very angry phone call later found me with two tickets with ever better seats than I’d been able to reserve… So I was happy that I got the tickets but pissed off because the online systems didn’t work and I had to wait for over half an hour in line (on the phone). And I HATE phones…

By: Peter B.

Peter B. — Wed, 14 Nov 2007 18:58:49 +0000

Your experience sounds very similar to the Colorado Rockies World Series snafu a few weeks ago. The online ticket vendors got them but the core rockies fans didn’t.

And don’t believe a thing when you see that countdown timer. Hit refresh often to get in. Many of us obediently waited in the digital queue and that countdown timer is nothing but fraud.

By: Robert Nyman

Robert Nyman — Wed, 14 Nov 2007 10:44:43 +0000

Yeah, I kind of figured I wasn’t the only one not pleased with the poor performance of ticket-selling web sites.

Carl,

I’d love to see that panel, but I think it’s highly unlikely that I will attend SXSW next year. Unfortunately,

By: Morgan Roderick

Morgan Roderick — Wed, 14 Nov 2007 09:01:26 +0000

Ticket sales for major events in Denmark is just about the same … the monopoly vendors servers go down in flames.

Just like Steven, I was thinking that someone should be able to create a new ticket-sales system, and sell it at insane rates to these companies. Or maybe just tell them about it, and then deny them access to it, until everyone else has gotten a copy

By: Steven Clark

Steven Clark — Wed, 14 Nov 2007 08:41:58 +0000

is there a niche open for someone to develop a kick arse usable booking system that could be flogged off to TicketMaster and others?

I ask that as I’ve heard a lot of similar discussion over the last few years too.

By: Phil

Phil — Wed, 14 Nov 2007 08:20:32 +0000

I really wish someone would sort out ticket companies and their websites when high profile events are released. I only made it to Glastonbury this year because someone I knew, knew someone else who had got through and managed to keep their connection, allowing them to buy tickets over and over. And there’s no way of buying them in person at any shop!

It happens every year, you would have thought they would do something about it by now!

By: Jules

Jules — Tue, 13 Nov 2007 20:42:23 +0000

I and a friend also were going to see Iron Maiden on the same tour but in Toronto on March 16. Unfortunately, the phone call to TicketMaster got messed up and we didn’t get floor tickets but seats at the opposite end of the stadium from the stage. I don’t know if we will go. Looking for your comments on the performance.

By: Carl Camera

Carl Camera — Tue, 13 Nov 2007 18:09:01 +0000

Hey Robert, if you think that the forward-facing part of ticketing is messed up, you would be shocked to learn what happens behind the scenes.